Question 1

Are there plate charges for printing stand-up pouches?

Accepted Answer

No, the pouches are digitally printed, so there is no need for offset printing plates. Also, there is no minimum order quantity even you can order one . You can share your design via email /  from website product page or via chat also. 
Apart from that , we do make boxes , labels and much more product and no die charges is required. We need only your artwork/design, or you can also take our graphic design services.

Question 2

Is the interior volume capacity accurate?

Accepted Answer

The capacity of each stand-up pouch is only an estimate. If your product takes more volume, we recommend going one size larger than the estimated capacity.
For Reference:
A- 3.5x5 Inch Standup Pouch (with zip) holds -    50 GM Normal Tea
B- 4x7 Inch Standup Pouch (with zip) holds -     100 GM Normal Tea
B- 5x8 Inch Standup Pouch (with zip) holds -     200 GM Normal Tea
B- 6x9 Inch Standup Pouch (with zip) holds -     250 GM Normal Tea
B- 7x10 Inch Standup Pouch (with zip) holds -   500 GM Normal Tea
B- 8x12 Inch Standup Pouch (with zip) holds - 1000 GM Normal Tea
B- 9x13 Inch Standup Pouch (with zip) holds - 1250 GM Normal Tea

Based on your product volume / density you need to choose pouch.

Question 3

How to Connect with Myperfect Team ?

Accepted Answer

There are many easy way to contact Myperfectpack. We are available at India, USA &UK, New Zealand, Middle East  & Singapore.  You can connect us on the below numbers based on your location  :
Working Time  (IST): 10:00 AM-07:00 PM ( Monday - Friday ) and Saturday ( 10:00 - 01:30 PM)
Phone Call / WhatsApp: 
Mobile ( India Customer)  080-6954-7878 , +91-95387-80135 , +91-90360-16421
WhatsApp -+91-95387-80135 
Office Landline: +91-80-4114-5095 (tel:+91-80-41145095), +91-80-4971-1319(tel:+91-8049711319)
https://wa.me/+919538780135 (https://wa.me/+919538780135)
Website: www.myperfectpack.com (www.myperfectpack.com)

Phone Call (USA) /WhatsApp
US (Newyork) Number : +1 (716) 218-3242
Whatsapp USA: +1 (716) 218-3242
Email: support@myperfectpack.com (support@myperfectpack.com)
website : www.myperfectpack.us (www.myperfectpack.us)

Phone Call (UK) /WhatsApp
Mobile Phone: +44-2070975756
WhatsApp: +44-2070975756
Email: support@myperfectpack.com(mailto:support@myperfectpack.com)
Website: www.myperfectpack.co.uk(http://www.myperfectpack.co.uk/)

Phone Call (New Zealand ) : +64-9-8899359
Phone Call / WhasApp ( Singapore) : +65 -8918-7165

Social Media : 
Instagram : https://www.instagram.com/myperfectpack_/ (https://www.instagram.com/myperfectpack_/)
Facebook : https://www.facebook.com/myperfectpack (https://www.facebook.com/myperfectpack)
Twitter : https://twitter.com/myperfectpack (https://twitter.com/myperfectpack)
Pintrest : https://www.pinterest.com/myperfectpack/ (https://www.pinterest.com/myperfectpack/)
Youtube : https://www.youtube.com/channel/UCKbJBgl1SPr9_rLL1QwXxbg (https://www.youtube.com/channel/UCKbJBgl1SPr9_rLL1QwXxbg)

Postal Address ( India): 
Myperfectpack, C/o Ekennis Software Service Limited (BSE Listed Company) 
2nd floor Thogur Cross, Electronics City Phase 1, Neeladri Road , Bengaluru, Karnataka-INDIA 
Opposite Pantaloon , Above First Cry
Pin Code:560100.

Postal Address ( USA): 
Myperfectpack, C/o Ekennis Software & Packaging Solutions Inc.,600 N Broad Street,Suite 5 # 577Middletown Delaware, 19709

Postal Address ( UK): 
Ekennis Software Service Limited, 275 New North Road, Islington Suite 1556, London, N1 7AA, United Kingdom

Question 4

Which pouch size is best for my product?

Accepted Answer

The pouch size depends on how much space your product needs. Bulkier products need more space. To get the accurate size and capacity, we recommend ordering one stand-up pouch and see how well it will hold your product.

Question 5

What’s the best way to seal the pouches once products are inside?

Accepted Answer

You will need a heat-sealing machine to seal the pouches. There are different types of sealers available, but an impulse sealer is the best for this job. You can buy one from different sources including Amazon. 3 Side seal pouch required 250-300 Temp. to seal the  pouch while zip pouch can be get seal within 200 degree temperature

Question 6

I ordered pouches with zippers. Will the zippers be open or closed when I receive them?

Accepted Answer

The zippers will be closed and you will need to open them to load the product. Zip pouch can be always reopenable. Contact support@myperfectpack or WhatsApp +91-95387-80135 for more details.

Question 7

Can I order a sample before I buy more?

Accepted Answer

Absolutely. You can order one pouch to see if it will fit your product. With our low minimum order, you can test which sizes and materials would be the most appropriate for your product. You can just order 1 Piece with us and can consider that as a sample.
However, to get samples for checking volume, weight, and quality, you can order from below link :

https://www.myperfectpack.com/product-page/sample-pouch-kit

https://www.myperfectpack.com/product-page/3-side-seal-pouch

Question 8

What are the artwork / design requirements for custom pouches?

Accepted Answer

You can share the design via email – support@myperfectpack.com or upload to google drive and share it with us. 
Note: 
1-  Share your design in CDR ( Corel Draw Version 17 and above and unlock version) to get HQ printing. If CDR is not available, share in Adobe format (  Photoshop etc.)
2- If you are sharing a PDF file, it should be editable. Don't convert normal image files and share to PDF.
3-Don't send the file in JPEG/ JPG Format 
4- Canva files need to design as per size and share access to our email. Please check the size of artwork before sharing it for printing 
You can also take help from Myperfectpack's graphic designer too. This services are chargeable
If you need any clarification , feel free to write us.

Question 9

Which barrier film is best for my product?

Accepted Answer

This depends on the type of product you sell. A metalized barrier works best for products that are sensitive to light or have a strong odour. If you want to show your product through a window, we suggest getting a clear medium or clear thin barrier film. The white barrier films are suitable for most products. 
Recommendable: Both sides metalized Pouch with edge-to-edge printing.

Question 10

Do Myperfectpack digital print on the pouches ?

Accepted Answer

Yes, we custom print your design as per your demand without any minimum order requirement. Doing so gives your pouches a professional appearance with our quality full-colour printing. You can get all packaging / customised printing at one place only.
For any clarification write us via email (support@myperfectpack.com)((support@myperfectpack.com) or call us 1800-309-0135

Question 11

What is the shelf life of my product once it’s packed inside the pouch?

Accepted Answer

Finding out product shelf life requires a series of tests by a qualified testing company. We recommend getting in touch with an accredited shelf life testing lab before ordering flat pouches.

Question 12

What are FSSAI Guidelines to print the pouches?

Accepted Answer

Please refer below link to get more clarity on FSSAI guidelines for food packaging .

https://www.myperfectpack.com/post/food-safety-and-standards-labelling-and-display-regulations-india-fssai-guidelines

Question 13

What are minimum information should be available on food packaging ?

Accepted Answer

Before printing the final pouch or starting your design ensure the below information is available:
1- FSSAI licence number 
2-Company HQ Logo, product image
3- Company name, address,phone
4- Market by, Mnf. by details, batch number
5- Net Weight, QTY,  MRP, How to use the product, Storage info, serving size
6- Best Before Date, Use By date, Date of Packing 
7- RED/Green sign, Bar Code (GTIN) , Nutrition Info
8- Optional: Organic logo, Bottle crush, environment friendly, Gluten Free logo, Fortified logo, Trade Mark cert.

Please refer below link to get more clarity on FSSAI guidelines for food packaging.

https://www.myperfectpack.com/post/food-labeling-and-packaging-guidelines

https://www.myperfectpack.com/post/food-safety-and-standards-labelling-and-display-regulations-india-fssai-guidelines

https://www.myperfectpack.com/post/unwrapping-clarity-faqs-on-food-packaging-according-to-fssai-guidelines

https://www.myperfectpack.com/post/food-safety-and-standards-labelling-and-display-regulations-india-fssai-guidelines

Question 14

I Don't know any graphic designer , do you provide graphic designer services also ?

Accepted Answer

Yes , all of myperfectpack's graphic designers are FSSAI  trained and can design your product. 
However, this is on a chargeable basis. 
One product design ( Front + Back) costs 9999 INR As its a fresh product, however the revision can be done in 499 . 
Please refer blog for more details : https://www.myperfectpack.com/service-page/product-packaging-design-graphic-design (https://www.myperfectpack.com/service-page/product-packaging-design-graphic-design)

With digital print, you can design in multilayer colour and we will print for you.

Question 15

Do you provide labels ( Sticker )

Accepted Answer

Yes, We provide different varieties of labels/ stickers like transparent, Non-tearable etc. One sheet cost 40 Rs of the size of 12x18 inch.

We can print and adjust many stickers as per your size. For example 2x2inch size of sticker 40 No. Can be fit in one sheet.
This charges (40 Rs.) Inclusive of printing + lamination +cut of labels so you can easily peel  off and use to final surface.

You can check and calculate your labels online also link:
 https://www.myperfectpack.com/label-printing-calculator (https://www.myperfectpack.com/label-printing-calculator)

Printable labels
https://www.wix.app/stores/576d844d-f3dd-4a9e-a87e-409cbaa68e6c/catalog/23425ea8-6d3e-f12f-09f0-3efe8e4db50b?d=https://www.myperfectpack.com/product-page/printable-labels-by-the-sheet-12x18-inch

Question 16

How to make payment to myperfectpack ?

Accepted Answer

For all enquiries raised to myperfectpack are recorded in secure system. For each order, the customer gets an online invoice with a payable link. The customer has the choice to pay online with all leading banks.

Apart from that Indian user can use UPI Transfer 
UPI  ID : myperfectpack.63021988@hdfcbank

Indian Customers can make payment to below account: 
Payee Name : Ekennis Software Service Limited.
Bank Account Number: 50200038002052
IFSC Code: HDFC0000549
Type of Account: Current
Branch: Electronic City, Bangalore

Customer from other countries can deposit the funds in a local country account.

USA Customers can make payment to the below account: 
Account holder: Ekennis Software & Packaging Solutions Inc.
ACH and Wire routing number: 026073150
Account number: 822000567880
Account type: Checking
Wise's address: 30 W. 26th Street, Sixth Floor
New York NY 10010
United States

UK Customers can make payment to the below account:

GBP account details for Ekennis Software & Packaging Solutions Inc..
Account holder: Ekennis Software & Packaging Solutions Inc.
Sort code: 23-14-70
Account number: 59796960
IBAN: GB30 TRWI 2314 7059 7969 60
Wise's address: 56 Shoreditch High Street,London,E1 6JJ,United Kingdom

Question 17

What is standard Sizes of Standup / 3 Side Seal Pouch .

Accepted Answer

The standard of size of Pouch are mentioned below :

3.5x6 Inch = Holds 50 GRAM of Tea / Spices
4x7 Inch = Holds 100 GRAM of Tea / Spices
5x8 Inch = Holds 200 GRAM of Tea / Spices
6x9 Inch = Holds 250 GRAM of Tea / Spices
7x10 Inch = Holds 500 GRAM of Tea / Spices
8x12 Inch = Holds 1000 GRAM of Tea / Spices
9x13 Inch = Holds 1500 GRAM of Tea / Spices

Note : Please check the product you want to pack and the volume it take like almond / cashew takes more volume compare to tea powder .

If you are designing your own way , request you to refer the die line available on myperfectpack's  website

https://www.myperfectpack.com/standup-pouch-die-line

Question 18

What is Myperfectpack's Return / Refund/ Shipment / Privacy Policy ?

Accepted Answer

While Checout all the T&C are mentioned very clearly and in short paragraphs .
However customer can individually check at the link available in footer of main page . We request customer to check below link clearly and in case of any support required , feel free to discuss with sales team or drop a email to support@myperectpack.com (support@myperectpack.com)

https://www.myperfectpack.com/customer-service

https://www.myperfectpack.com/terms-and-conditions

https://www.myperfectpack.com/shipping-and-returns

https://www.myperfectpack.com/privacy-policy

https://www.myperfectpack.com/product-usage-warranty

https://www.myperfectpack.com/refund-cancellation-policy

Question 19

What is Key DIE line for Standup Pouch and Boxes ?

Accepted Answer

Key Dieline : If we simply refer to the template or a blueprint that is required to ensure the final layout of the physical package / Standup pouch or box is correct. This is like a map of packaging . 
You can get more details on our graphic design blog : 
https://www.myperfectpack.com/service-page/product-packaging-design-graphic-design (https://www.myperfectpack.com/service-page/product-packaging-design-graphic-design)

خدمة الزبائن